Information For Internet Services
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More than ever, critical business applications, such as SAP, PeopleSoft, Siebel, Citrix and custom applications, have taken on a new connotation within the business as IT operations and line-of-business functions become more interwoven. Service providers offer Internet access or hosted applications. Online retailers sell everything imaginable to the home shopper. Banks and brokerages provide remote account access. Manufacturers automatically order inventory from suppliers. Corporate IT departments develop webbased applications and provide infrastructure services such as DNS and DHCP. Monitoring these services from the customer or end-user viewpoint, as well as the components behind the scenes, has become critical to business success. Poor availability or performance of these services can dramatically affect your business through lost customers and revenues, damaged brand reputation, shortages of required inventory and supplies, or lost employee productivity. Businesses now expect their service providers and internal IT departments to provide clear service level guarantees on the availability and response time of the services they provide, along with notifications and resolutions of outages and slowdowns. When things go wrong, your application and IT operations staff members need to be able to isolate and solve problems quickly and communicate with impacted customers and end users in a timely manner. These are needs met by HP OpenView Internet Services software. It offers end-user emulation of major business-critical applications as well as a single integrated view of the complete Internet infrastructure. It is designed to help your IT staff efficiently predict, isolate, diagnose and troubleshoot problem occurrences, anticipate capacity shortfalls, and manage and report upon service level agreements. |  |
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Features |
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- Monitors complex business transactions
- Provides broad support for monitoring standard protocols
- Enables you to manage against service level objectives
- Offers a highly scalable and flexible architecture
- Is easy to install and configure
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Active software probe description |
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Mission-critical applications | | SAP | | System and basis transactions (out-of-the-box) and end-user emulation (Probe Builder) | | PeopleSoft | | End-user emulation of PeopleSoft (Probe Builder) | | Siebel | | End-user emulation of Siebel (Probe Builder) | | Citrix | | End-user emulation of Citrix (Probe Builder) | | Basic services | | DHCP | | Dynamic Host Configuration Protocol | | DNS | | Domain Name Service | | ICMP | | Ping-Based Connectivity | | LDAP | | Lightweight Directory Access Protocol | | NTP | | Network Time Protocol | | TCP | | Transmission Control Protocol | | ODBC | | Database Connection | | e-mail services | | Exchange | | Round trip messages | | IMAP4 | | Internet Message Access Protocol | | POP3 | | Getting mail from a server | | SMTP | | Sending mail to a server | | Web services | | FTP | | File Transfer Protocol | | HTTP | | Web pages | | HTTPS | | Secure web pages | | NNTP | | Pulling news headers, articles | | STREAM_MEDIA | | Streaming media | | HTTP_TRANS | | End-user emulation of web-based transactions | | Mobile data services | | WAP | | Wireless Access Protocol | | MMS | | Multi-media services (Partner Probe) | | SMS | | Short Message Service | | Other | | DIALUP | | Dial-up service | | RADIUS | | Remote authentication | | CUSTOM | | Custom probe (OVIS SDK) | |
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